FAQ
Questions We Hear Before Every Project
Short answers on the Launch Pack, retainers, migration and support.
What is in the Startup Launch Pack?
Domain and business email, device security, a password manager with two-step sign-in, Wi-Fi and firewall, backups with a restore test, and access on and offboarding. You provide the hardware, and software subscriptions are billed directly by the vendors.
Do I need an IT retainer after the setup?
Not always. A very small team can run on a good setup and call us when needed. A retainer makes sense when you want the same engineer to handle everyday requests, joiners and leavers, updates and backup checks every month.
Can Proxmox VE replace VMware vSphere / ESXi?
For many small and mid-sized setups, yes. Proxmox VE provides clustering, KVM virtualization, containers, software-defined storage (Ceph or ZFS), live migration and Proxmox Backup Server support, and can mean significantly lower licensing cost. We check your workloads first, because some environments depend on VMware-specific features.
How does Wazuh compare to Splunk for small teams?
Wazuh is an open-source security platform that combines endpoint detection, log analysis, vulnerability detection and file-integrity monitoring without per-gigabyte ingestion pricing. Splunk offers deeper analytics for very large log volumes, if you have the budget and the staff to run it.
How long does a migration take, and will there be downtime?
For a setup of 3–10 servers a migration typically takes around four weeks. We plan it in phases with a proof of concept and off-peak cutovers, aiming to avoid business-hours downtime. We cannot promise there will be no downtime, and larger environments take longer.
What support do you provide after go-live?
Support is agreed in writing for each project, with first response within 24 business hours. We provide business-hours support and do not run a 24x7 security operations centre. JwithKP is a new, founder-led practice, so you work directly with the engineer who built your environment.
Can you review the firewall or network we already have?
Yes. We look at the rules, the services it exposes and its settings, and give you a plain-language list of what to fix first. Nothing is changed until you have agreed the changes with us. Whether you need a new firewall is a separate decision, and we will say plainly if your current one is fine.
What should I tell you before a firewall or network project?
Roughly how many people and sites you have, how you connect to the internet, what the network and firewall look like today, and what is not working. We ask for the rest on the free call.
Do you build custom software, websites and ERP?
Yes. Application development, business websites, online stores and ERP are separate projects from IT setup. Each begins with a free call and a written scope and estimate, is built in stages and tested with you, and is handed over with documentation. The platform and technology are chosen with you and agreed in writing before work starts.